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The House Rules

The Scheduling and Cancellations



 

Scheduling and Cancellations


 

  • Your appointments are very important to Kinky Kurly Straight! We hold your appointments just for you. Appointments  booked online will require a card to hold. If you chose to come in or call you will have a deposit to  hold your appointment via Square. This is hold time insurance for your time slot and is NON refundable. This way our team of professionals will be able to adjust their schedule to accommodate clients on our waiting list.
  • Our salon is intimate. Space is at a premium. 
    If you must bring a guest, let us know in advance. 
  • Because of the above, children are not allowed unless they are receiving services or are approved in advance. 
  • Please bring pictures of the style that you want to your consultation.
  • Let us know ALL of the services that you need during your consultation so that we can schedule enough time.
  • Emergencies happen. To reschedule, please go to the edit option on your confirmation email or text.
  • During the week (Monday-Wednesday-Friday), you have up to 24 hrs to cancel. 
  • If you don't reschedule or cancel more than 24 hrs before your appointment, all monies will be forfeited if you have paid a deposit or you will be charged full price for no- show, not cancelling in less than a 24 hr time period.    
  • On Saturdays, appointments require 48 hrs notice.
  • If you are running late, we give a 15 minute grace period with a call. Anytime after, it  is up to the stylist's discretion. Be advised, if you are more than 15 minutes late, you might forfeit your appointment.


 

Services


 

  • Please remove hair styles and thoroughly comb your hair before coming to your appointment. 
  • We do offer style removal for an additional fee. 
  • Prices for hair extension services do not include the cost of hair. Please bring your own hair.


The House Rules